Our Commitment
Legal advice is important. So is the way you’re treated.
Choosing a legal adviser often comes at a difficult or uncertain time. Whether you’re buying a home, planning for the future, resolving a dispute or dealing with the loss of a loved one, you need more than legal expertise alone.
You need a firm that listens, communicates clearly and makes the process as straightforward as possible.
That is the standard we set ourselves every day.
Unlike many firms, we don’t simply claim to provide care or to provide excellent service—we actively measure it, invite feedback from clients, and use it to improve.
Measured, Not Just Promised.
During the 2025/26 financial year, 988 clients completed our feedback survey.
Their feedback tells us we’re getting the things that matter most right:
96% gave us the highest possible rating for overall satisfaction.
96% gave our staff the highest possible rating for helpfulness.
95% gave us the highest possible rating for listening carefully to their needs.
Those figures matter to us because they reflect the experience of real clients, not carefully selected testimonials.
Our aim is simple: to ensure every client receives knowledgeable legal advice alongside attentive, personal service.
What You Can Expect From Us
We will listen before we advise, and consider the bigger picture.
Good legal advice isn’t just about knowing the law; it’s about understanding your circumstances, your priorities and what you’re trying to achieve.
We’ll help you consider the wider personal or commercial implications so you can make the right decision.
We will keep you informed.
We know that one of the biggest frustrations people have with solicitors is not knowing what’s happening.
We’ll explain the process, keep you informed of significant developments and make sure you know what to expect at each stage.
We will be approachable.
Questions don’t always arise during appointments. When you need clarification, we’ll do our best to respond promptly and helpfully.
We will treat you with respect.
We will treat you with courtesy, empathy and professionalism, regardless of the size or value of your matter.
A Commitment We Hold Ourselves To
We know that legal expertise is only part of what makes a good lawyer.
Being available when you need us, explaining things clearly, listening carefully and treating you with respect are just as important.
That’s the standard we expect from everyone at Ellis-Fermor & Negus.
Because outstanding client service isn’t something we simply promise; it’s something we work hard to deliver — every single day.
Speak to us without obligation