Department: Central Administration
Location: Ripley (5 Market Place, Ripley, Derbyshire, DE5 3BS)
Hours: 26 hpw (Monday to Wednesday (8.45am – 5.00pm) and Thursday (8.45 – 1.00pm)
Salary: Up to £14,628pa (£10.82 ph) depending on skills and experience
JOB DESCRIPTION
Job Purpose
- To provide a professional reception and administration service for the Ripley office
- To ensure high levels of customer care for clients
- To contribute to our mission of establishing lifelong relationships with all our clients by anticipating and responding to their needs for quality legal services
Main Duties
- To provide a professional and efficient reception service for the Ripley office including
- Greeting visitors to the office in a client focussed and professional manner
- Dealing with a high volume of incoming telephone calls and emails efficiently
- Taking and passing on accurate messages
- Ensuring the reception area is safe, welcoming and professional at all times
- To provide efficient administrative support for the Ripley office including
- Managing incoming and outgoing mail
- Handling cash and financial transactions
- Maintaining accurate records, files and archives
- Operating a range of computer packages including MS Office and Practice Management System (PMS)
- Photocopying, faxing and scanning documents
- Preparing meeting rooms
General Duties
1 To work in a flexible way to ensure that the workload is completed and to undertake any other jobs commensurate with the level of the post.
2 To establish, maintain and enhance team-working with colleagues and staff of Ellis-Fermor and Negus
3 To keep confidential all information about individuals and the business of Ellis-Fermor and Negus and work within the guidelines of the GDPR.
4 To abide by our Equality and Diversity, Health and Safety, Anti Money Laundering Policies and all other relevant policies
ROLE SPECIFICATION
| CRITERIA | |
| Experience | Significant reception experience and experience of providing high levels of customer care both face to face and over the telephone |
| Demonstrable administration experience including managing incoming and outgoing mail, taking and passing on messages, filing, photocopying, faxing and scanning documents, maintaining records, etc | |
| Experience of cash handling and managing financial transactions | |
| Experience of working on a range of computer software packages | |
| Experience of handling confidential information appropriately | |
| Skills and Abilities | Excellent customer care, communication and interpersonal skills |
| Ability to deal effectively with a high volume of telephone calls and in-person visitors | |
| Ability to multi task and manage and organise own workload and prioritise accordingly | |
| Able to work quickly with a high degree of accuracy | |
| Excellent eye for detail | |
| Ability to handle interruptions professionally and maintain concentration | |
| Able to work effectively to deadlines | |
| Ability to work as part of a team and on own initiative | |
| Ability to understand and work effectively with a diverse customer base | |
| Other | Good understanding of Anti Money Laundering responsibilities and GDPR requirements |
| Sympathetic to our Christian ethos and heritage |
Line Management Responsibilities – None
Line Manager – Office Manager / Practice Manager