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Department: Central Administration

Location: Ripley (5 Market Place, Ripley, Derbyshire, DE5 3BS)

Hours: 26 hpw (Monday to Wednesday (8.45am – 5.00pm) and Thursday (8.45 – 1.00pm)

Salary: Up to £14,628pa  (£10.82 ph) depending on skills and experience


Job Purpose

Main Duties

  1. To provide a professional and efficient reception service for the Ripley office including
    • Greeting visitors to the office in a client focussed and professional manner
    • Dealing with a high volume of incoming telephone calls and emails efficiently
    • Taking and passing on accurate messages
    • Ensuring the reception area is safe, welcoming and professional at all times


  1. To provide efficient administrative support for the Ripley office including


General Duties

1          To work in a flexible way to ensure that the workload is completed and to undertake any other jobs commensurate with the level of the post.

2          To establish, maintain and enhance team-working with colleagues and staff of Ellis-Fermor and Negus

3          To keep confidential all information about individuals and the business of Ellis-Fermor and Negus and work within the guidelines of the GDPR.

4          To abide by our Equality and Diversity, Health and Safety, Anti Money Laundering Policies and all other relevant policies



Experience Significant reception experience and experience of providing high levels of customer care both face to face and over the telephone
Demonstrable administration experience including managing incoming and outgoing mail, taking and passing on messages, filing, photocopying, faxing and scanning documents, maintaining records, etc
Experience of cash handling and managing financial transactions
Experience of working on a range of computer software packages
Experience of handling confidential information appropriately
Skills and Abilities Excellent customer care, communication and interpersonal skills
Ability to deal effectively with a high volume of telephone calls and in-person visitors
Ability to multi task and manage and organise own workload and prioritise accordingly
Able to work quickly with a high degree of accuracy
Excellent eye for  detail
Ability to handle interruptions professionally and maintain concentration
Able to work effectively to deadlines
Ability to work as part of a team and on own initiative
Ability to understand and work effectively with a diverse customer base
Other Good understanding of Anti Money Laundering responsibilities and GDPR requirements
Sympathetic to our Christian ethos and heritage


Line Management Responsibilities – None

Line Manager – Office Manager / Practice Manager

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