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Privacy and Cookie Policy

Ellis-Fermor & Negus Solicitors Limited (we, our, us) operate this site located at www.ellis-fermor.co.uk (Website). By using this site you agree to this Policy. If you do not agree to this Policy please do not use this site. We review and update this Policy periodically and reserve the right to change this Policy at any time. You should check this page occasionally to ensure you agree to any Policy changes.

This Policy sets out our approach regarding certain privacy matters and the use of cookies on this Website and provides an explanation as to what happens to any personal data that you share with us or that we collect from you directly through this Website. We [and our successors] are the data controller under the Data Protection Act 1998 (the Act),

  1. Information we gather

No personally identifiable information, such as your name, address or email address is automatically gathered from a visitor to this Website. Personally identifiable information about visitors to this Website  is only gathered from information that you provide voluntarily by filling in forms on our Website, such as when making a payment, completing the contact or online conveyancing quote form or when you register to receive information such as a newsletter.

  1. How we use this information

The information that we gather through the Website and store relating to you is retained and utilised in accordance with all applicable laws and the confidentiality of your information will be maintained and protected in accordance with the Act.

This information will be used primarily to enable us to provide our services to you. In addition, we may use the information for our own internal records, to contact you in response to a specific enquiry, to provide you with information requested from us relating to our services and to provide information on other services which we feel may be of interest to you if you have consented to receive such information.

  1. Use of cookies

The cookies we use are ‘analytical’ cookies called “Google Analytics”. A cookie is a small file of letters and numbers that we put on your computer if you agree. Cookies allow us to recognise and count the number of visitors and to see how visitors come to and move around the Website while using it. Google will store this information and it helps us to improve the way our Website works, for example by making sure users are finding what they need easily. Cookies do not provide us with access to your computer. No personally identifiable data is used or retained in this type of reporting.

You can opt out of Google Analytics without affecting how you visit our Website – for more information about the cookies we use and on opting out of being tracked by Google Analytics visit https://tools.google.com/dlpage/gaoptout

 

  1. Pay Online

When you use our Website’s online payment facility you submit your name, address, transaction and credit/debit card details to WorldPay (UK) Limited and parts of its group (“WorldPay”) through an online payment gateway which provides secure, online, real-time payment services to us. WorldPay is the data controller of that information and is bound by the provisions of the Act. Worldpay’s payment processing systems are compliant with PCI DSS industry security standards. Further information about WorldPay and its privacy policy can be found at http://www.worldpay.com/uk/comprehensive-privacy-policy

Our Website will ask you to supply our client reference number, amount to pay, your name, address, email address and telephone number. We will usually keep this information for accounting purposes for a minimum period of six years.

You will then be transferred to a secure payment area maintained by WorldPay where you will be prompted for your credit/debit card details to complete the transaction.

WorldPay processes your payment and provides us with confirmation and details of your payment. These details include your IP address. This information is retained for a minimum period of six years as part of our accounting and client matter records. We do not store, hold use or process your Credit/Debit card details at any time.

  1. Conveyancing quote calculator

When you use our Website’s online conveyancing quote calculator you submit your name, email address and telephone number along with postcode and value of the property you wish to buy and/or sell (and whether it is subject to a mortgage). This information is submitted through our Website to Hoowla which is the company that provides and maintains the online quote calculator for us. Hoowla processes this information and is therefore a data processor of this information and as such is bound by the provisions of the UK Data Protection Act 1998. Further information about Hoowla’s privacy policy can be found at http://www.hoowla.com/privacy.php

Hoowla processes the information you provide through our Website’s online quote calculator to produce a conveyancing quote and Hoowla also provides us with confirmation of your enquiry. These details include the information that you provided when asking for the quote. This information is retained for a minimum period of twelve months unless you decide to instruct us in which case this information is transferred to a client matter file and is kept for a minimum period of six years as part of our client matter records.

  1. Storing your personal data

We will take all reasonable steps to make sure that your data is treated securely and in agreement with this policy. Data that is provided to us through our Website is stored on our secure servers. Details relating to any payment transactions entered into via our Website will be encrypted [for transit] to ensure their safety. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk.

  1. Disclosing your information

We will not disclose the personal information we collect through our Website to third parties unless we have your permission or the law or our regulatory body requires us to but we may pass it to our sub-contractors to fulfill your requirements or improve the Website and also to our future successors, each on a confidential basis. .

  1. Access to information

The Act gives you the right to access the information that we hold about you. Please note that any request for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details on this Website.