Client Feedback

2012

JILL LEAM
“We were very satisfied with your service from start to finish”

SARAH JORDAN
“All staff went out of their way to complete my instruction within a very limited timescale”

DUNCAN LYON
“Mr Lyon was very sympathetic, very supportive of my situation and provided sound and sensible advice” R C

SARAH JORDAN
“I found Sarah to be very professional, attentive to our needs and very efficient. She explained everything very well and made all information easy to understand” Sarah Waite

ELLIE WREFORD
“Provided a first rate professional service. Was also friendly – not intimidating and made helpful suggestions. Would highly recommend the firm to friends” Peter Lindahl

ELLIE WREFORD
“Very professional – no time wasting”

DUNCAN LYON
“I found all staff courteous, friendly and helpful in all matters” Alan Roberts

SARAH JORDAN
“I find it difficult to improve on what I think is perfection” Glennis Stevenson

ELLIE WREFORD
“We had complete confidence with your service and felt very satisfied with business carried out” Sheila Anne Connor

MICHAEL COBBETT
“I would certainly recommend your firm to any of my friends”

JILL LEAM
“This firm has always been highly recommended by all our family”

DUNCAN LYON
“Always helpful and friendly, made me feel at ease and a company I can trust. Thank you for your help” Vanessa Millar

ELLIE WREFORD
“We have already recommended you to several people (our daughters are already planning to see Ellie)” V and B Coxon

DUNCAN LYON
“Very good solicitors for help and advice in any affairs”

JOANNE FLETCHER
“Your friendly, helpful advice and service made even making a will a pleasant experience!” Susan Smedley

SARAH JORDAN
“The service was good, quick and at a fair price” Susan

DUNCAN LYON
“Excellent local service again from Duncan and Rod. Thank you” Graham Lee

JILL LEAM
“I felt your service was 100%”

SARAH JORDAN
“Professional, friendly, experienced and welcoming”

JILL LEAM
“I’ve been using your company for over 50 years. Enough said”

DUNCAN LYON
“The amount of work which was involved with this case was handled with dignity and very speedy. Many thanks”

ELLIE WREFORD
“The service I received from Ellie was efficient, friendly and professional, completed in a short space of time” B L Stapleton

DUNCAN LYON
“Very professional, clear and helpful” Sheelagh Glanfield

SARAH JORDAN
“We found all work very satisfactory” D M Williams

DUNCAN LYON
“Very polite, kind and understanding. Appointments always on time” J S Wilde

JILL LEAM
“You were all very helpful” Mrs B F Briggs

DUNCAN LYON
“I have always been more than satisfied with the service that I have received from EFN. I look on you generally and Duncan Lyon in particular as friends” Mr Brit

2011

SONJA KELLY
“Everything explained clearly and in an easy to understand way”

DUNCAN LYON
“Professional and understanding – very good value for money”

MICHAEL COBBETT
“You listened to everything we wanted and advised accordingly”

SARAH JORDAN
“Prompt service.  Difficult time made easier”

DUNCAN LYON
“I finally found a law firm I can trust to put my interests first – before their need to make money” J C

SARAH JORDAN
“Friendly environment and easy to relax

JILL LEAM
“Very helpful and professional”

JILL LEAM
“Very professional yet kind and thoughtful.  Generally impressed”

SARAH JORDAN /ELLIE WREFORD
“Very professional and good public interface”

MICHAEL COBBETT
“Very efficient company and Mr Cobbett extremely approachable and thorough” Nicola Edwards

SONJA KELLY
“Very pleasant and good at listening and making sensible suggestions.  She was efficient and kept to the point, while giving me the time needed”

MICHAEL COBBETT
“Very professional and polite. ” Jon Clements

DUNCAN LYON
“Very personal and professional service.  Thank you very much for the quality of service.  The ‘peace of mind’ we as a family received is priceless” Desmond Naude

DUNCAN LYON
“Excellent service.  Duncan is a credit to your practice”

MICHAEL COBBETT
“Very friendly service”  Mrs Norah Swalwell

MICHAEL COBBETT
“I found Mr Cobbett’s advice and listening skills excellent.  I do not think they could be approved”  Julia Wagstaff

GLENYS JOHNSTON
“More than satified with the help received” Margaret Tongue

GLENYS JOHNSTON
“Very sensitive to my mother’s needs and explained everything to a level she was able to understand” Gail Bostock for Mrs J Pilkington

GLENYS JOHNSTON
“All aspects of the transaction were very pleasant and efficient.  Thank you”.  D Grundy

GLENYS JOHNSTON
“Prompt attention to enquiry through to completion of Wills  Helpful and professional members of staff in attendance”

JILL LEAM
“Your level of service could not be bettered” R B Smith

GLENYS JOHNSTON
“Professional service from our initial enquiry to the end”

ELLIE WREFORD
“Clear information given throughout – thank you”

SONJA KELLY
“Sympathetic but business like”

ELLIE WREFORD
“Professional, efficient, knowledgable and friendly without familiarity.  Thank you”  Graham and Maureen Payne

JILL LEAM
“Good parking facilities, close to town centre, friendly staff, not kept waiting, easy to make appointments” J Armstrong

GLENYS JOHNSTON
“The whole practice is very friendly, efficient and helpful.  Glenys is very efficient with excellent clarity”

JILL LEAM
“Extremely helpful, polite and friendly”

SARAH  JORDAN
“The clarity on subject matter was excellent” 

ELLIE WREFORD
“You made what was a stressful situation to me easy and comfortable” John Anstiss

JILL LEAM
“I thought that making a Will would be fairly difficult, but Jill made it so easy!”

JILL LEAM
“Very helpful and considerate all the time”

GLENYS JOHNSTON
“As an 88 year old widow, I found all information was given to me without any attitude of being patronised; old people can become very sensitive” Beryl I Pearce

SARAH JORDAN
“You made the whole process very easy.  Great information and communication”. Simon Flavin

DUNCAN LYON
“I’ve always been satisfied with the work you’ve done for me”

GLENYS JOHNSTON
“Glenys was very patient and helpful and happy to explain the legal terms”

MICHAEL COBBETT
“Every person I spoke to was helpful and had a smile on their face.  My Will was done very quickly.  Very happy with your services”

DUNCAN LYON
“We had a very complex Will.  Duncan was very helpful and enabled us to produce a Will that suited our very unusual family”  Maureen Godfrey

SARAH JORDAN
“I have always had good service from EF&N, at a fairly reasonable price, and location makes it wast to call into the office”

SARAH JORDAN
“Your sympathetic and efficient handling in this matter was much appreciated and took much pressure off the family at this distressing time.  Thank you”

SONJA KELLY
“Easy to understand and helpful”  Ian Cartledge

GLENYS JOHNSTON
“Excellent, professional advice and service received each time ”

JILL LEAM
“It was a pleasure to do business with you and your staff very obliging” Mrs Mary Reeve

DUNCAN LYON
We have always found the staff courteous, efficient and willing to help” Geoff and Margaret Sims

DUNCAN LYON
“Many thanks for your help and understanding during this difficult period.  We all feel that Duncan went beyond the ‘call of duty’ to ensure my parents wishes were satisfied” Karen Moorcroft

GLENYS JOHNSTON
“The service and speed was very good and well explained” Mr S Hudson

SARAH JORDAN
“Very professional, prompt and friendly service.  Thank you very much” David Bailey

GLENYS JOHNSTON
“Mrs Johnston was very professional and we were pleased with the way she handled the making of the Wills”.  Mr Robert Brookes

SONJA KELLY
“The level of service and information provided was excellent.  Thanks very much” Barrie Key

DUNCAN LYON
“Excellent service” Peter R Little

MICHAEL COBBETT
“Always found your staff helpful and prompt”

GLENYS JOHNSTON
“Fulfilled our wishes.  Friendly, professional service and we never had to wait for our appointment” Joan Fletcher

GLENYS JOHNSTON
“I was very pleased with every aspect of my time spent with Glenys Johnston”

SARAH JORDAN
“Your level of service is good all round”

GLENYS JOHNSTON
“Glenys displayed genuine interest in my current circumstances and I felt she was in no hurry when we discussed various matters, facilitating a relaxed and friendly environment” Ian Coxon

JILL LEAM
“Very friendly, easy to talk to and made you feel at ease”

GLENYS JOHNSTON
“For Will writing – Mrs Johnston was extremely helpful and clear in her explanations – at no time did we feel rushed” Cathy Peacock

MICHAEL COBBETT
“Made to feel welcome.  Given easy to understand explanations.  Very professional service”

GLENYS JOHNSTON
“Very friendly but also efficient”

JILL LEAM
“Very nice people.  Lots of patience”

SARAH JORDAN
“Meeting was informative and Mrs Jordan was attentive and concise”  Jane Varley

JILL LEAM
“Very helpful and understanding” Michael R Cooke

JILL LEAM
“Promptness of your response and pleasant but professional dealing with the drawing up of our Will”

GLENYS JOHNSTON
“Any contact I have had with your service, I have always been satisfied”
L A Lodge

SARAH JORDAN
“You made the difficult and emotional process of LPA for my mother so much easier for me to deal with”
S Colindridge

DUNCAN LYON
“Very clear and concise advice.  Friendly and approachable staff.  Solicitor offered help to make proceedings easier eg. offered to see my at office nearer to my home”
Heather Burton

SARAH JORDAN
“I found your attention to my affairs first rate.  I have already recommended you to two friends.  Continue your excellent work!”
Ernest H M Seaward

DUNCAN LYON
You never feel rushed and his secretaries were very helpful”
S Shalabi

DUNCAN LYON
“Mr Lyon is someone who you feel you can trust”
M Shalabi

DUNCAN LYON
“Mr Lyon is an expert in his field”
H Shalabi

GLENYS JOHNSTON
“All requests were acted upon most professionally and staff listened to my thoughts and ideas adding their own input most effectively”
Mrs Jean E Barrow

MICHAEL COBBETT
“No fuss, no hassle – just a speedy solution to my requests”.

SARAH JORDAN
“A first class service – thank you!”

MICHAEL COBBETT
“I found your service helpful and efficient.  Costs were transparent and easy to understand”

SARAH JORDAN
“I was very impressed with Mrs Jordan’s concentration on our problem”

MICHAEL COBBETT
“Found everyone friendly and helpful”
Jean Lipton

GLENYS JOHNSTON
“Professional, friendly, approachable, knowledgable”
RL

JILL LEAM
“Easy, simple, uncomplicated.  Very pleasant and helpful solicitor”

DUNCAN LYON
“Friendly and competent staff.  Good service delivered in a caring way”
Christopher Hand

SARAH JORDAN
“Good service.  I was treated with respect and would not hesitate in recommending to family and friends”

GLENYS JOHNSTON
“Thank you for your understanding and sensitive handling of my affairs, especially considering the dramatic change in circumstances mid-way through the process.  Your patience, advice and kindness is very much appreciated”.

SARAH JORDAN
“Special thanks to Sarah Jordan and Deborah Sleaford who were most helpful and prompt.  After an appalling experience with a previous solicitor we were delighted with your service”
Helen Haigh and Natalie Harvey”

GLENYS JOHNSTON
“Your advice and help was excellent”
R D MAYER

GLENYS JOHNSTON
“Straight forward answers to questions – no sidetracking, matters dealt with efficiently and promptly, calls returned when necessary”
Diane Whittaker

SARAH JORDAN
“We were very satisfied with the advice and service given and would recommend your service to anyone else”
E L THOMAS and M M THOMAS

DUNCAN LYON
“Faultless friendly service”
Roger L Jacques

2010

GLENYS JOHNSTON
“Very available, understanding and able to answer questions and worries clearly and concisely”
S M Dixon

DUNCAN LYON
“As always we received an excellent service with professionalism and special care”.
Linda Adams

DUNCAN LYON
“Reliability, additional help that I hadn’t thought about, and having the confidence that everything was in safe hands”
Denise E Cox

SARAH JORDAN
“A first class service in all respects”

SARAH JORDAN
“If you made a suggestion she would tell you the adverse implications if any, and offer a better alternative”

GLENYS JOHNSTON
“Straightforward, informative and sympathetic advice”
J Fowkes

SARAH JORDAN
“Everything dealt with straight away.  Always someone at hand to deal with queries”

MICHAEL COBBETT
“Both times I have visited your services I have been so pleased with the results, you are easily accessible, knowledgable and attentive, all round brilliant service!  Very pleasant staff all round!”

GLENYS JOHNSTON
“Service received was excellent, dealt with our requirements efficiently”

JILL LEAM
“Best in Town”
Mrs Judith Poundall

DUNCAN LYON
“I felt comfortable and at ease and understanding throughout my visits with Mr Lyon”

MICHAEL COBBETT
“Down to eart approach not encumbered with technicalities and jargon”

JILL LEAM
“Very pleasant and easy to talk to”

SARAH JORDAN
“Professional advice given and adapted to requirements of client”
Mrs Roe

MICHAEL COBBETT
“As usual, Mr Cobbett was extremely helpful, offering advice to find a way through a particular problem”
LCB

JILL LEAM
“We found the service very friendly and efficient”
Mr J Wilson

SARAH JORDAN
“Friendly, professional and speedy”

DUNCAN LYON
“I have been fully satisfied with your service and would therefore recommend you”

GLENYS JOHNSTON
“I was very impressed with the service given by Glenys.  It was very pleasant and professional”

JILL LEAM
“Your level of service has been excellent.  Thank you”

MICHAEL COBBETT
“Patient, understanding, easily contactable, good advice”

MICHAEL COBBETT
“First class”

SARAH JORDAN
“Everything was clearly explained including options available.  Thank you.  Keep up the good service – we’re content with the way we were treated”
JRL

JILL LEAM
“Miss Leam has always offered a very competent and professional level of service”

SARAH JORDAN
“Many thanks to Sarah Jordan for being so approachable and friendly.  We are more than happy with the way everything was dealt with and would recommend Ellis-Fermor & Negus without hesitation”
Jo Houltby

JILL LEAM
“Miss Leam gave us all the reasons to recommend your company, good service and civility”

DUNCAN LYON
“The thorough way that our affairs were handled gave us the confidence that our decisions were the correct ones”

DUNCAN LYON
“Excellent service.  Listened and took time to explain”
Ian Roberts

GLENYS JOHNSTON
“Excellent service given in a very caring manner.  Glenys’s help has been very much appreciated”
Miss J S Hill

SARAH JORDAN
“I found the company trustworthy and reliable and had full confidence in its ability to successfully conclude my affairs.  I was also treated with respect throughout”
Jeremy Sansom

GLENYS JOHNSTON
“Very satisfied with all you have done for me and my family”

JILL LEAM
“You were very patient with me, thank you very much”
P M Calladine

SARAH JORDAN
“Your staff are always understanding, polite and courteous in all matters”
W Beddow

GLENYS JOHNSTON
“Everyone was nice, helpful and approachable”

SARAH JORDAN
“Easy to deal with Mrs Jordan - I have already recommended someone to the firm”

SARAH JORDAN
“Very good and efficient”
(Sheila M Pointez)

MICHAEL COBBETT
“The complete service given was very professional and all the staff were excellent”

SARAH JORDAN
“Excellent understanding of situation and advice given”

DUNCAN LYON
“Very helpful and friendly”

MICHAEL COBBETT
“You were professional, efficient and very straight forward in the way you dealt with our need to have a Will.  Exactly what we wanted”

SARAH JORDAN
“Would be happy to recommend because of the clear and helpful advice and service”

DUNCAN LYON
“Over the past 25 years I have only ever been treated in a kind courteous manner by all the staff and have every confidence in any advice given”

DUNCAN LYON
“We found Mr Lyon very understanding and caring about the death of our mum”

MICHAEL COBBETT
“Mr Cobbett was very welcoming and in my case which was upsetting for me, very kind”

SARAH JORDAN
“Very helpful, friendly advice”.

GLENYS JOHNSTON
“I received a very high standard of service.  Mrs Johnston dealt with me in a very professional and sensitive manner.  Excellent”.

JILL LEAM
“Good and well informed service, helpful and pleasant staff.  My husband is in a wheelchair and you could not have done more to help us”

DUNCAN LYON
“Caring and understanding to our needs”

SARAH JORDAN
“Sarah was very friendly and helpful.  Thank you”

GLENYS JOHNSTON
“The information given to us was clear and any uncertainty we had about what we wanted was answered”.

JILL LEAM
“Could not wish for better help, advice or service”

SARAH JORDAN
“Excellent service”

2009

DUNCAN LYON
“Felt I could trust any discussion with you and didn\’t feel intimidated”

JILL LEAM
“Jill was easy to deal with, she listened and took notes and was very swift in preparing our documents”

SARAH JORDAN
“Very good service and advice”

GLENYS JOHNSTON
“She was very pleasant and helpful”

MICHAEL COBBETT
“Prompt and helpful dealing with my business for which I am very thankful”

DUNCAN LYON
“He was helpful, friendly, caring and gave a professional service”

JILL LEAM
“Very helpful staff, all explained well. Made to feel comfortable at all times”

SARAH JORDAN
“Very polite, clear and sympathetic”

GLENYS JOHNSTON
“She was very pleasant and easy to understand”

MICHAEL COBBETT
“Everything was dealt with professionally”

DUNCAN LYON
“Excellent service – sympathetic, sensitive, reassuring and supportive at a difficult time”

JILL LEAM
“I found Jill to be very helpful”

SARAH JORDAN
“She was good at listening to requirements and gave good clear advice”

GLENYS JOHNSTON
“At every visit I was treated with the utmost courtesy, easy to understand without jargon”

MICHAEL COBBETT
“He explained things very well and also listened to us well in sorting out our problem”

GLENYS JOHNSTON
“The service provided was prompt and comprehensive”

JILL LEAM
“Friendly, relaxed experience”

ELLIE WREFORD
“Very helpful, friendly and realistic on prices.  Advice was concise and constructive”

GLENYS JOHNSTON
“Helpful and careful to offer relevant advice.  Sensitive to circumstances” Mike Mountney

ELLIE WREFORD
“We felt at ease with Ellie and our anxieties soon disappeared” MJ

MICHAEL COBBETT
“We always feel EF&N give honest, trustworthy and professional advice and treat us as individuals, taking time to explain complex matters”

DUNCAN LYON
“Good honest advice.  Excellent personal service, relaxed but professional manner” R J H Moulder

SONJA KELLY
“First class service” Mr M J Lamb

DUNCAN LYON
“Very business like and efficient service.  Thank you! Mary Longley

SARAH JORDAN
“Very friendly and easy to talk to.  Courteous and efficient”

GLENYS JOHNSTON
“Very efficient service, good clear explanations, very friendly”  Rick Eagles

DUNCAN LYON
“Everyone was friendly and very helpful”