Client Feedback
2012
ROBERT MEREDITH
“We were very impressed by the high level and efficient service provided” Rachel Hill
ROBERT MEREDITH
“Helpful, calm, super-efficient service” Hilary Whaley
RICHARD WHITELEY
“Friendly staff and very helpful. Nothing was to much trouble” B Chambers
SONJA KELLY
“Clear, concise, professional, helpful and extremely well run solicitors” Victoria Peel
ROD SINCLAIR
“Professional team” Victor Fell
EMMA MRVIK
“I was kept informed at very step and communication was excellent. My e-mails were answered promptly and my purchase went very smoothly. An excellent service”
ROBERT MEREDITH
“All round professional service from start to completion…Thank you” Mr A D Whitworth
SONJA KELLY
“Would recommend if approached by a prospective buyer”
ROBERT MEREDITH
“Cannot fault the service without a shadow of doubt. Will use again and recommend too!” Mrs L Carruthers
ROBERT MEREDITH
“I received excellent service that made the purchase of my house stress free!” Nicola Bridgeman
SONJA KELLY
“Professional, knowledgeable, reassuring, efficient – a brilliant service from start to finish”
RICHARD WHITELEY
“Prompt attention, availability of being able to speak to Mr Whiteley and his helpfulness” Barbara Butler
EMMA MRVIK
“We were extremely satisfied and already recommended her to someone else. Emma responded quickly to all our questions and we felt that we were in safe hands”
ROBERT MEREDITH
“We were provided with a professional and exceptionally helpful service. We would recommend Robert to anyone without hesitation. Many thanks” Nancy Manners
DAVID WELLS
“Mr Wells and Janice gave excellent service all the way thorough an, at times, very trying sale and purchase!” Mrs Kathy Harwood
RICHARD WHITELEY
“You made it very simple for first time buyers”
ROBERT MEREDITH
“Very good & high level of service, great advice & communication” Abigail Owen
EMMA MRVIK
“Excellent service from Emma Mrvik. A Credit to your firm”
EMMA MRVIK
“Emma was friendly, efficient and made the whole process mush less stressful than expected!” Catherine Parker
DAVID WELLS
“David Wells was very helpful dealing with awkward circumstances”
ROBERT MEREDITH
“I found Robert Meredith very professional and easy to talk to” Mrs W M Crich
RICHARD WHITELEY
“Very good service from all at the Belper branch. Thank you very much”
SONJA KELLY
“Many thanks go to Sonja and her team for an excellent level of service. Very efficient and I was always kept well informed of developments during the conveyancing process” R Bacon
SONJA KELLY
“Reliable and trustworthy” Alan Hill
RICHARD WHITELEY
“Friendly and helpful service, first time selling a property and the process went smoothly”
SONJA KELLY
“Very friendly and polite plus service with a smile whilst at the same time professional” Michael Collins
ROB MEREDITH
“Clear and concise help provided. I felt in safe hands dealing with a trustworthy and forward thinking organisation” F D Smith
ROD SINCLAIR
“Excellent once again, thank you” David Hogg
SONJA KELLY
“Friendly, helpful and thorough and kept me sane on moving day!!” M Looney
DAVID WELLS
“You provided a very good service at a very reasonable price in a very professional way!! Thank you!!” Matt Offord
DAVID WELLS
“Excellent service and would have no problem recommending EFN to friends”
ROBERT MREDITH
“Easy to get ‘hold of’. Explained all aspects of the process clearly. Already recommended” James Marriott
ROBERT MEREDITH
“Satisfied completely” Gurnam Sahota
ROD SINCLAIR
“You carried out the conveyance both promptly and professionally with no problems whatsoever and at the same time, keeping us fully informed” Graham Bennieston and David Nicholls
DAVID WELLS
“Hassle free, quick transfer”
EMMA MRVIK
“Really impressed with the level of service, Emma has worked hard on the completion of several properties for me” Helen Holmes
SONJA KELLY
“We have used EFN over several years and have been impressed with the professionalism of the company”
ROBERT MEREDITH
“Clear friendly communication throughout, answered all possible questions in a polite way” Sophie Thomas
ROD SINCLAIR
“Over the last four years we have received first class treatment” Mr and Mrs S Allsop
EMMA MRVIK
“You have provided me with an excellent service in a professional and very efficient manner.” Louise Colebourne
DAVID WELLS
“We received careful, attentive, professional service would be difficult to better” Mr & Mrs D Gierth
SONJA KELLY
“Good service, friendly, professional and polite at all times” Francis Mackin
RICHARD WHITELEY
“Excellent and professional service received from Richard and Kim” P H W
ROD SINCLAIR
“Friendly, professional excellent advise & communication at all times” Mr & Mrs Unwin
SONJA KELLY
“We could not have had a more efficient or kinder service” Jackie Knowles
ROBERT MEREDITH
“Extreamly helpful and professional” Mrs N Hopkins
ROBERT MEREDITH
“Excellent service – couldn’t have asked for better” T R Haggis
2011
ROD SINCLAIR
“Rod -Rocks!” J M Crooks
EMMA MRVIK
“Excellent regular communication with good professional advice” David Roberts
RICHARD WHITELEY
“Very swift and helpful service – went the extra mile in final stages” Luke Barlow
EMMA MRVIK
“Exceptionally professional and excellent service”
ROD SINCLAIR
“Fantastic service, really helpful staff, always given a very good service” Mark James Ashley
ROD SINCLAIR
“Very professional service, always very helpful and obliging – could not ask for better service” Bill Holmes
ROD SINCLAIR
“Mr Sinclair is one of the best solicitors I have ever used – he made me feel like a friend”
ROB MEREDITH
“Excellent service – clear and easy to understand updates and advice” Barry and Lisa Roche
EMMA MRVIK
“Easy to work with, personable, helpful and friendly. She always got back to us quickly”
EMMA MRVIK
“Extremely efficient, honest and professional in every way” Mr and Mrs T M Thomas
ROBERT MEREDITH
“Helpful and approachable, nothing was ever too much trouble. I felt really looked after as a first time buyer” Stephanie John
RICHARD WHITELEY
“Very happy with the service I received and would certainly recommend you to others”
JO FLETCHER
“Very happy with everything that was done for us”
EMMA MRVIK
“Competitively priced and overall an excellent level of care, thank you” MM
RICHARD WHITELEY
“Thank you to Richard and Kim for an absolutely excellent, very efficient service, delivered with a professional, friendly manner” R Keen & S Watson
JO FLETCHER
“Very helpful from start to finish” Chris Henshaw
RICHARD WHITELEY
“Service was impeccable and a credit to the legal profession”
EMMA MRVIK
“A very good service and kept me informed of progress at all times”
ROD SINCLAIR
“Trustworthy and competent”
ROB MEREDITH
“As usual the case was dealt with quickly, efficiently and professionally” Thank you
ROD SINCLAIR
“The answers to queries were helpful, reassuring and appropriately given with thoughtful consideration”
ROB MEREDITH
“Thank you very much for your help. We were really pleased to complete on time and appreciated having copies of all the communication so we knew exactly where we stood” Nicola and Andrew Peevor
JO FLETCHER
“EFN have provided excellent service in matters of both probate and conveyancing. I would definitely use you again”
ROD SINCLAIR
“Everyone was so helpful and prompt” Rachelle Roulston
EMMA MRVIK
“Pleased with price, communication and speed of process”
RICHARD WHITELEY
“Excellent, very quick and smooth process” Richard Wilson
EMMA MRVIK
“As a first time buyer the whole process is scary and complicated! I felt this part of the process was the smoothest and easiest to understand as well as friendly. Thank you! Rebecca Brown
EMMA MRVIK
“Phone calls and queries have always been handled very promptly – much appreciated”
EMMA MRVIK
“Very good service and reasonably priced compared to other quotes I received”
JO FLETCHER
“Jo was excellent, we were kept up to date and felt able to call if we had any queries” A Doxey
ROBERT MEREDITH
“Very helpful in dealing with a complicated transaction, plus the firm appears to be Christian based)
ROBERT MEREDITH
“Impressed with the seamless service. His secretary Rachel was extremely helpful” AHS
JO FLETCHER
“Very quick and thorough service”.
ROBERT MEREDITH
“Very friendly and efficient service”
RICHARD WHITELEY
“Good value for money. Very friendly and always called back when left message. Overall a very thorough, friendly service at great value” Anthony Weaver
JO FLETCHER
“Very efficient friendly advice at all times”
EMMA MRVIK
“Everything was carried out quickly and efficiently, we were kept updated with things and all our questions answered”
EMMA MRVIK
“Very efficient and professional service. Overall a positive approach”
r good service in my purchase – a good result all round” Rob Yeomans
ROD SINCLAIR
“Really brilliant to deal with. Everything very clear and easy to understand” Mr and Mrs Rookwood
DAVID WELLS
“I completely trust David’s professional knowledge and judgement” B A Down
ROD SINCLAIR
“Mr Sinclair is very warm, welcoming and has the ability to put people at ease, solicitors offices can seem dauting. EFN was an enjoyable place” T Knowlson
EMMA MRVIK
“Very friendly, reasonably priced, thorough service received” Peter Dennis
JOANNE FLETCHER
“The overall service given by Jo was excellent. We had the added stress of buying a repossession and Jo made herself available to give us the extra support. Thank you”!
RICHARD WHIITELEY
“Everything was done well and we are very satisfied with your service. Keep up the good work!!”
CC Warner
ROD SINCLAIR
“Always find the team most obliging and I appreciate the personal touch given by EF&N”
RICHARD WHITELEY
“Richard and Kim have been a fantastic help through the whole lengthy process” Sarah Bridges
ROD SINCLAIR
“Been with Mr Sinclair for years and wouldn’t go to another firm” J G Hunt
DAVID WELLS
“David and his secretary helpful at all times”
RICHARD WHITELEY
“Good communication, very helpful and extremely speedy” Sara Lavendar and Kyle Hughes
ROBERT MEREDITH
Outstanding! Rob was professional, diligent and responsive throughout a long process of selling and buying” F Bell
ROBERT MEREDITH
“Exemplary service, thank you” Paul Thurlby
EMMA MRVIK
“Provided an excellent service that made the purchase as stress free as possible” Peter and Lynda Arnold
ROD SINCLAIR
“Very helpful and a very professional service” Mrs Clare Roberts
RICHARD WHITELEY
“Friendly, professional and very helpful”
EMMA MRVIK
“This is the second time Emma has looked after my sale/buying (houses) and would recommend without hesitation” John Sewell
ROD SINCLAIR
“Very good service, good price”
EMMA MRVIK
Very honest and easy to work with. All costs given up front” J C Mcbrien
EMMA MRVIK
“An efficient and reliable service” A Wright
ROBERT MEREDITH
“Really pleased with the level of service and the speed of completion” Leo Foster
ROBERT MEREDITH
“… and his staff were always very helpful and would take time to explain things re. proceedings to me. I think they were very efficient and did a great job”
EMMA MRVIK
“Excellent and friendly service. Always available to answer questions and always called back”. Thanks Hannah and Scott Westby
ROBERT MEREDITH
“Excellent service everytime”
ROBERT MEREDITH
“Very helpful, made a complicated situation seem simpler!”
EMMA MRVIK
“Very good service. Very pleased with Emma’s work. She is responsive, clear and thorough. Thank you.” Mr R Boughrarou
RICHARD WHITELEY
“Fantastic job ensuring everything went smoothly. We highly recommend your company” Liz Cunningham
EMMA MRVIK
“Excellent service”
DAVID WELLS
“Always completely professional, competent and friendly – not to mention all provided at a very reasonable fee!!” Christine Roseblade
DAVID WELLS
“More than satified” Canon Ian Gooding
EMMA MRVIK
“Great service all round – kept me up to date with everything”
RICHARD WHITELEY
“Friendly service, put mind at ease” RE Clarke and NP Clarke
DAVID WELLS
“Very supportive indeed! Gave lots of advice and kept in contact from the moment we met”
EMMA MRVIK
“Very good service and I haven’t a bad word to say about Emma and the rest of the company” Aidan Cronin
RICHARD WHITELEY
“We were given a professional service and kept informed constantly”
ROBERT MEREDITH
“Extremely helpful and always available to take calls. Went the extra mile …”
RODERICK SINCLAIR
“Extremely friendly and helpful staff on every level from the instance you walk in the entrance door that cannot do enough to assist you with problems” Mr S G Allsop
EMMA MRVIK
“Very efficient service, very helpful staff”
ROBERT MEREDITH
“All the staff were very professional at what they do and treated the client with respect and were very friendly” Alan Atterbury
ROBERT MEREDITH
“Quick and efficient” Leanne Bates
DAVID WELLS
“Very good service – quick and efficient”
EMMA MRVIK
“Pleasant staff who were only to willing to help and advise on any concerns you may have”
Brian J Hopewell
ROBERT MEREDITH
“It was reassuring dealing with Christians, knowing that the base line is integrity” Gerald and Mary Norris
ROBERT MEREDITH
“All our dealings with Rob have been very impressive” AB
SONJA KELLY
“Excellent service – thank you”
RICHARD WHITELEY
“I was very pleased with the service you provided us. You were very helpful and fast” Elisa Earl
RODERICK SINCLAIR
“Excellent service” Carol Rockwood
RICHARD WHITELEY
“Very reasonable in price and quick to complete”
RICHARD WHITELEY
“Richard gave a fantastic service and was very helpful and informative making our first experience of buying a house good experience. I would definitely use him again” Natalie Goodwin
ROBERT MEREDITH
“Quick. Efficient. Friendly. Rob is a legend!” RS
DAVID WELLS
“Very smooth operation whereby we were updated regularly about the progress”
EMMA MRVIK
“Friendly, helpful and prompt
ROBERT MEREDITH
“Friendly, approachable staff ” Elysia Toon
RODERICK SINCLAIR
“Good service and good advice” Kam Tong Liu
DAVID WELLS
“Always given good service even if transactions not straightforward” C S Mclean
EMMA MRVIK
“Your correspondence to date has been clear and very informative. In particular I have appreciated the concise and jargon-free summary of the information provided and the searches undertaken, as well as the general information on the house buying process. Over the last 15 years I have dealt with various solicitors (buying and selling several properties) and I found your communication by far the clearest. Thank you for that and be assured you will be top in my recommendation list”.
RICHARD WHITELEY
“Very helpful bearing in mind that I knew very little about the process”
DAVID WELLS
“David Wells always seems to be ahead of the game. It’s good to know it’s never our solicitor holding things up”
Austin Foote
RICHARD WHITELEY
“Excellent level of service, pleasant, personnel (reception, secretary and solicitor), always able to leave message or talk with solicitor or secretary by phone. Keep up the good work!”
ROD SINCLAIR
“Kept very well informed about progress and updates all went smoothly”
RICHARD WHITELEY
“Nice, friendly service at a reasonable cost”
MP
MICHAEL COBBETT
“Legal advice and help has always been given in the clearest, simplest manner with patience and care”
DAVID WELLS
“Helpful, patient and understanding to our needs”
Mr & Mrs A Chim
RICHARD WHITELEY
“He went out of the way to help the house sale go through”
Mrs Elaine Cheeseman
ROBERT MEREDITH
“Excellent, up-to-date communication throughout the sale, always available to take calls or return promptly”
RICHARD WHITELEY
“The service provided was above what was expected and when we needed to see Mr Whiteley he made every effort to make himself available”
Mr Paul Riley
DAVID WELLS
“You have handled the sale of 2 properties on our behalf and the experience has been a pleasure and professional – keep up the great work!”
Mr and Mrs Brown
RICHARD WHITELEY
“Excellent service”
Sean Wain
ROD SINCLAIR
“A pleasure to do business with you. I felt I could rely on you for myself and my son”
SONJA KELLY
“Sonja was very professional, polite and open – an excellent person to deal with”
RICHARD WHITELEY
“Very good service and attention – keep it up!”
SONJA KELLY
“Your help and advice is appropriate, timely and very professional”
John and Geraldine Stamp
EMMA MRVIK
“Polite and helpful staff, service and professionalism coudn’t be faulted”
DAVID WELLS
“You made a stressful time, easier to manage”
GJH
EMMA MRVIK
“We were extremely happy with the service Emma provided and would highly recommend her”
Elizabeth Watson and Mark Atkin
DAVID WELLS
“Professional/Friendly/Helpful/Good communication”
EMMA MRVIK
“I have found all my dealings with the firm helpful and “pain free”
Deirdre Foster
ROD SINCLAIR
“Very satisfied wit whole service and feel that we received good value for money”
DAVID WELLS
“I found the use of email for communication really helpful as I could respond when i had time around work commitments”
ROD SINCLAIR
“Even my bank manager commented on how professional you were”
ROD SINCLAIR
“Excellent service”
Nicola Hickton
ROBERT MEREDITH
“Efficient, competent, informative and reasonable. Very happy with the service given”
Mrs S W Malae
DAVID WELLS
“Towards the end of the process David really came through. Sometimes it felt we were chasing information from 3rd parties however”
RICHARD WHITELEY
“Polite and friendly, patient and understanding”
MICHAEL COBBETT
“I felt that I was treated with dignity and respect and was grateful for the help I received at a difficult time”
DAVID WELLS
“Excellent service, quick responses, clear advice, pleasant staff”
Gill Dunford
ROBERT MEREDITH
“Very professional. First class service – everything dealt with quickly and answers to any queries given quickly.”
Richard and Margaret Fronczyk
2010
ROD SINCLAIR
“We were on a very tight schedule to sign a lease and through emails and letters Mr Sinclair worked very well with us to complete on the date”
ROBERT MEREDITH
“Level of service is excellent”
RICHARD WHITELEY
“One of the cheaper quotes, excellent service, very thorough and approachable. Not a negative word to say”
EMMA MRVIK
“Excellent service, polite and courteous staff, competent service”
Ranjan and Kamal Swarup
RICHARD WHITELEY
“Excellent service – thank you for making the process clear and straight forward. Greatly appreciated”
Fiona Truman
ROD SINCLAIR
“Completely trustworthy and totally reliable”
Carol Rookwood
ROBERT MEREDITH
“Really impressed with the speed of responses and thoroughness of approach”
Maggie Roberts
RICHARD WHITELEY
“Prompt responses, very clear explanation of stages that would take place through transactions, excellent when keeping up to date etc …”
K R Spencer
ROD SINCLAIR
“Level of service second to none”
Kathleen Fuller
RICHARD WHITELEY
“This is the 2nd time i have used Richard – I find him very approachable, understanding and easy to get hold of”
Stephanie Jones
EMMA MRVIK
“Good straight forward professional service”
ROBERT MEREDITH
“Excellent service”
DAVID WELLS
“Very prompt response to all my emails, sometimes in the next minute! Most efficient service!”
Linda Seymour
ROBERT MEREDITH
“Extremely helpful”
DAVID WELLS
“Excellent service and value for money”
EMMA MRVIK
“Excellent service. Thank you!”
ROBERT MEREDITH
“Very professional service. Had complete trust in all that was being done on my behalf”
DAVID WELLS
“We’ve used your services as a family for many years and have always found your firm friendly and reliable”
RICHARD WHITELEY
“I found the overall standard to be very effective, resulting in a quick timescale for completion”
DAVID WELLS
“David as ever was brilliant. His thorough and conscientious approach together with analysing attention to detail made sure our house sale and purchase ran smoothly. Thank you”
DAVID WELLS
“Very satisfied. Thank you very much for all your help”
SONJA KELLY
“Queries dealt with quickly and efficiently by either Sonja or her secretary”
Beverley Harper
DAVID WELLS
“An excellent local solicitors who I will use again”
ROBERT MEREDITH
“Excellent service, always feeling reassured that my interests were of paramount interest”
Vivienne Morgan
ROBERT MEREDITH
“A very prompt and efficient service. Nice to find a solicitor prepared to use a phone and email rather than just letters”
G Smith
SONJA KELLY
Mrs Kelly was totally professional and efficient throughout. I felt confident in her legal knowledge”
J.A.T.
ROB MEREDITH
“Rob and his assistant Emma were excellent. Thank you!”
Mr D A Holt
ROD SINCLAIR
“Fantastic service”
Dean Titterton
ROBERT MEREDITH
“Good advice simply explained and good courteous and friendly communication”
Pat & Peter Baker
ROBERT MEREDITH
“Really impressed with the level of service. It also helps that the firm is Christian related, which adds a level of trust”
Graham Conway
ROBERT MEREDITH
“Very good service, really impressed. Thank you very much for all you did for us in our house move. You were even better than 7 years ago when we bought our first house”
Mr & Mrs Goodall
ROD SINCLAIR
“We received excellent service throughout which helped alleviate matters whilst moving house”
S Parker
RICHARD WHITELEY
“Very thorough and worked his best for us. Highly commended”
ROBERT MEREDITH
“Impressed with the way we were always able to deal directly with the solicitor”
ROD SINCLAIR
“We have used your practice for over 20 years and always had excellent service”
Janet and Mike Parkin
ROBERT MEREDITH
“Personal, friendly and reliable service”
Mrs Sarah Anderson
SONJA KELLY
“I have been very satisfied with you handling my affairs. I could not wish them to be in better hands”
RICHARD WHITELEY
“Excellent service, very impressed”
Alan Inns
DAVID WELLS
“Very efficient service with excellent consultation and communication throughout the process, with regular and prompt update”
Len Miller
ROBERT MEREDITH
“I would recommend you to anyone, because you are an excellent solicitor”
M Long
ROBERT MEREDITH
“I changed solicitor after my last house move (in disgust!). This time I could not be more delighted with the service, so would certainly recommend to any friends”
Brenda Hind
DAVID WELLS
“Janice and David were very good – this is the 2nd or 3rd time they have done conveyancing for me … what more can I say!”
Dr Kate Doig and Mr Matthew Doig
ROBERT MEREDITH
“Excellent communication and clearly explained”
(Amy Sykes)
ROD SINCLAIR
“Mr Sinclair was the first solicitor I had to work with regarding purchasing a house and I absolutely loved it. Great chap! Thanks Rod”
(Desmond Naude)
SONJA KELLY
“Very helpful, friendly and approachable with a positive approach and proactive assistance”
(Paul Jardine)
DAVID WELLS
“Very efficient service. Thank you very much”
SONJA KELLY
Sonja and Samantha were helpful throughout. Sound advice and guidance was given in a clear way”
(Diane Marriott)
RICHARD WHITELEY
“Having used Ellis Fermor services previously we are once again very satisfied. Also being local to the community is extremely helpful”
(Una Doyle)
ROBERT MEREDITH
Robert was excellent: thorough, professional and friendly. I shall certainly be recommending his services”
(J.O. Lowe)
DAVID WELLS
“I have used your firm on several occasions (divorce, Wills, power of attorney, conveyancing) and always found efficient and courteous service, and good terms. I always recommend your firm – keep up the good work!”
(Gill Dunford)
ROBERT MEREDITH
Speedy courteous service and very good communication. Thank you for good service!”
(Rev I J Hall)
ROD SINCLAIR
“Instilled confidence and professionalism in a friendly manner”
SONJA KELLY
“Very quick and efficient service, straight forward and completed in a timely fashion”
(Laura Goodband and Barry Clark)
ROBERT MEREDITH
“Very efficient and to the point”
RICHARD WHITELEY
“Excellent as always”
ROD SINCLAIR
“Fantastic service through a difficult house purchase. We were looked after the whole way. Mr Sinclair was brilliant!”
ROD SINCLAIR
“Very professional, very knowledgeable. Trustworthy. Reassuring knowing it’s a Christian firm”
DAVID WELLS
“Good client care and courtesy, prompt clear communication, very high standard of service. Important attention to ‘personal service’ ensuring a very efficient service and high level of confidence”.
ROBERT MEREDITH
“Staff very pleasant, service very good”
ROD SINCLAIR
“Excellent level of service”
DAVID WELLS
“Excellent service – keep it up!!”
DAVID WELLS
“Your firm provides an excellent, friendly and reasonable cost service”
ROD SINCLAIR
“I have recommended you to our son because he wanted a solicitor who was honest, reliable and reasonably priced”
2009
ROD SINCLAIR
“Excellent service & friendly”
ROBERT MEREDITH
“He explained everything very well and was efficient and courteous. Many thanks!”
DAVID WELLS
“He was excellent throughout. His Secretary Janice was also very helpful and a delight to deal with when Mr Wells was not available”. Your level of service was of the highest”
JOANNE FLETCHER
“She was friendly, understanding, approachable and very professional”
RICHARD WHITELEY
“Very helpful staff. Kept informed at all times”
ROBERT MEREDITH
“He was fantastic throughout the whole process. It was easy and as stress free as a house move could ever be!”
DAVID WELLS
“He was on top of things and helped push things through for us”
JOANNE FLETCHER
“I was very satisfied with the level of care and consideration i received”
RICHARD WHITELEY
“Very good and very helpful”
ROBERT MEREDITH
“Helpful, courteous staff and reasonable charges”
DAVID WELLS
“Highly efficient service and good communication with client”









